📘 Sellevo Policies

Welcome to Sellevo. By using our platform, you agree to follow the policies outlined below. These rules apply to vendors, buyers, and anyone using Sellevo’s services.

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1. Vendor Policy

• All vendors must register with valid personal or business information.
• KYC verification is required before certain features (like bank withdrawals) are enabled.
• Vendors are responsible for the accuracy of product listings and fulfillment of orders.
• Premium vendors receive extra features after payment and approval (via Paystack, Flutterwave, or Crypto).
• False listings, fraud, or spamming may result in account suspension.
• Vendors must ensure that their products and practices comply with both their country’s laws and the laws of any country they sell to.

2. Product Policy

• Vendors can sell physical or digital products (e.g. files, links).
• All digital products must be accessible upon successful payment.
• Adult, harmful, misleading, or illegal content is strictly prohibited.
• Shisha accessories may be listed if they do not contain tobacco or banned substances and fully comply with the laws of both the vendor’s country and the buyer’s country.
• Vendors are responsible for checking and following local regulations wherever they sell to — especially across African countries and international regions.
• Sellevo reserves the right to reject, remove, or block any product that violates our standards or local/international law.

Prohibited Items

• Illegal drugs or substances
• Counterfeit goods or pirated software/files
• Adult content or explicit materials
• Weapons, ammunition, or explosives
• Products promoting hate, violence, or discrimination
• Medical or supplement products without proper local certification (e.g. NAFDAC or FDA)

3. Payment & Withdrawals

• Sellevo supports payments via Paystack, Flutterwave, and USDT (TRC20).
• All vendor earnings are subject to commission deductions before payout.
• Bank withdrawal minimum: ₦1,000. USDT withdrawal minimum: $10 (approved wallet only).
• Wallet addresses for USDT must be manually verified by Sellevo Admins.

4. Commission & Referrals

• Vendors may earn commission by referring others (10% capped at ₦2,000).
• Referral commissions are automatically credited after a successful premium upgrade by the referred vendor.

5. Order Fulfillment

• Vendors are expected to fulfill orders within the promised time.
• For digital products, download links are auto-enabled upon payment verification.
• Unresolved disputes may result in withheld payouts or vendor suspension.

6. Refund Policy

• Sellevo is not directly responsible for vendor refunds, unless in the case of technical errors on our end.
• Buyers should contact vendors first regarding any order complaints or refund requests.
• Vendors are encouraged to maintain fair refund policies clearly stated on their product pages.

7. Privacy & Security

• Vendor and buyer data is securely stored and never sold to third parties.
• Payment data is processed through secure third-party gateways (Paystack, Flutterwave, or crypto wallets).
• We use standard encryption practices across our platform to protect user data.

8. Account Termination

• Vendors who violate terms may be suspended or permanently banned without notice.
• Sellevo reserves the right to take down any content or account deemed harmful or fraudulent.

9. Changes to Policy

We may update these policies from time to time. Continued use of Sellevo means you accept the updated terms.

10. Disclaimer

Sellevo facilitates transactions by processing payments on behalf of vendors. However, each vendor is solely responsible for their product listings, delivery, quality, and customer service. Sellevo does not guarantee the performance of any vendor and is not liable for disputes, damages, or losses arising from vendor actions.

11. Payout Policy

• Payouts are processed after confirmation from payment gateways like Flutterwave.
• NGN payouts: Same/Next business day. USD/GHS/KES etc.: 3 to 7 business days.
• Converted to NGN using real-time or Flutterwave FX rates.
• Payout methods include Nigerian bank accounts or verified USDT wallets.
• Payouts may be held in cases of fraud suspicion, disputes, or incomplete KYC.
• Vendors are responsible for taxes in their country.
• Sellevo may update payout terms with notice to vendors.

For detailed payout timing, conversion rates, and settlement policies, please see our Payout Policy.

12. Content Policy

• Vendors must only upload original content or content they have rights to use.
• Do not use copyrighted images, videos, or files unless you are the owner or have legal permission.
• Fake reviews, misleading claims, or manipulated images are not allowed.
• AI-generated content must be clearly described and not used to deceive customers.
• Content that violates intellectual property rights, spreads misinformation, or creates confusion may be removed without notice.

13. Contact Us

For questions or policy concerns, contact us at support@sellevo.store.